Results report
Sample: sign-up test for a savings app
Our summary
Eight testers finished sign-up. Most found it easy, but three could not find the "Verify phone" button on smaller screens, and two on MTN waited over a minute for the code. We suggest moving the verify button above the keyboard and adding a "Resend code" link after 30 seconds.
- Approved880%
- Awaiting review110%
- Rejected110%
Show as a table
| 21 Sept | 4 |
|---|---|
| 22 Sept | 2 |
| 23 Sept | 4 |
Show as a table
| New | 3 |
|---|---|
| Trusted | 4 |
| Expert | 1 |
Who took part
Answers from approved testers
Show as a table
| 1 Very poor | 0 |
|---|---|
| 2 Poor | 1 |
| 3 Okay | 2 |
| 4 Good | 3 |
| 5 Very good | 2 |
Approved results (8)
- Member SAMPLE-A21 Sept 2026
Signed up on a Tecno Spark 10 over MTN data. The code took about 70 seconds to arrive.
- How easy was it to create your account?
- 4 of 5 (Good)
- Which network were you on?
- MTN
- Did you find the "Verify phone" button without help?
- Yes
- Where did you slow down?
- Waiting for the code
- Anything else we should know?
- I almost closed the app while waiting for the code.
- Member SAMPLE-B21 Sept 2026
Samsung A14 on Airtel. Quick and clear.
- How easy was it to create your account?
- 5 of 5 (Very good)
- Which network were you on?
- Airtel
- Did you find the "Verify phone" button without help?
- Yes
- Member SAMPLE-C21 Sept 2026
Infinix Hot 30 on Glo. The keyboard covered the Verify button, I had to close it first.
- How easy was it to create your account?
- 3 of 5 (Okay)
- Which network were you on?
- Glo
- Did you find the "Verify phone" button without help?
- No
- Where did you slow down?
- Entering phone number
- Anything else we should know?
- Put the button higher up.
- Member SAMPLE-D21 Sept 2026
iPhone 11 on Wi-Fi. No problems.
- How easy was it to create your account?
- 5 of 5 (Very good)
- Which network were you on?
- Wi-Fi
- Did you find the "Verify phone" button without help?
- Yes
- Member SAMPLE-E22 Sept 2026
Tecno Pop 7 on MTN. Waited long for the code and the password rules were not shown until I got it wrong.
- How easy was it to create your account?
- 2 of 5 (Poor)
- Which network were you on?
- MTN
- Did you find the "Verify phone" button without help?
- Yes
- Where did you slow down?
- Waiting for the code, Choosing a password
- Anything else we should know?
- Show the password rules before I type.
- Member SAMPLE-F22 Sept 2026
Itel A70 on Airtel. Could not see the Verify button on my small screen.
- How easy was it to create your account?
- 3 of 5 (Okay)
- Which network were you on?
- Airtel
- Did you find the "Verify phone" button without help?
- No
- Where did you slow down?
- Entering phone number
- Member SAMPLE-G23 Sept 2026
Redmi 12C on Glo. Easy, the savings goal screen was nice.
- How easy was it to create your account?
- 4 of 5 (Good)
- Which network were you on?
- Glo
- Did you find the "Verify phone" button without help?
- Yes
- Where did you slow down?
- Setting a goal
- Member SAMPLE-H23 Sept 2026
Samsung A05 on MTN. Verify button was hidden under the keyboard.
- How easy was it to create your account?
- 4 of 5 (Good)
- Which network were you on?
- MTN
- Did you find the "Verify phone" button without help?
- No
- Where did you slow down?
- Entering phone number